FAQs

Frequently Asked Questions

Welcome to the WEFOKA TECHNOLOGY (H.K) CO. , LIMITED(wefoka.com). Here you'll find answers to common questions about our products, services, and policies.

If you have a question that isn't addressed here, feel free to reach out to our customer support team for assistance.

Ordering & Shipping

  • 1. How can I place an order?

You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the prompts to complete your purchase securely.

  • 2. Do you ship internationally?

Yes, we offer international shipping to select countries. During checkout, you'll be able to see if your country is eligible for shipping. Please note that international shipping rates and delivery times may vary.

  • 3. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

  • 4. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

Products & Returns

  • 5. Are your products compatible with all models?

Our products are specifically designed and tested to be compatible with various car models. Please refer to the product descriptions and compatibility information provided on each product page for details.

  • 6. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not satisfied with your order for any reason, you may return it within 30 days of receipt for a refund or exchange. Please review our Return Policy for detailed instructions.

  • 7. Do you offer warranties on your products?

Yes, many of our products come with manufacturer warranties. Warranty details can vary by product, so please refer to the product description or contact us for more information.

Customer Support

  • 8. How can I contact customer support?

You can reach our customer support team by emailing wefoka.owen@gmail.com or by calling +1 (800) 123-4567 during our business hours (Monday to Friday, 9:00 AM - 5:00 PM PST).

  • 9. How quickly can I expect a response from customer support?

We strive to respond to all inquiries within one business day. During busy periods, response times may vary, but we'll do our best to assist you promptly.

  • 10. Can I cancel or modify my order after it's been placed?

We process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified.

We hope these FAQs have been helpful. If you have any additional questions or concerns, please don't hesitate to contact us. Your satisfaction is our top priority.